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Friends and close relations say that Cook -- who this week published a letter explaining his decision to resist a federal order to make his customers’ private information vulnerable to theft and surveillance -- is exercising his belief that “businesses and their leaders should think of themselves as important members of civic society,” The New York Times reports.

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Spyware developed by a U.K. group can take control of a number of mobile devices, including iPhones and BlackBerrys, turning on microphones and cameras, tracking locations and monitoring emails, text messages and voice calls.

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All those eager Apple aficionados who waited in line for days to get their grabby hands on the first crop of iPhones for $599 a pop, only to watch in despair as stragglers bought them but two months later for a whopping $200 less, may sympathize with an angry New York woman who clearly will not be placated by Steve Jobs' scrambly attempt at refunding his way back into customers' hearts.

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