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A Chance to Avert Tragedy

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Posted on May 21, 2009

By Marie Cocco

So now we know that pilots responsible for the safety of about a quarter of the flying public rest up for duty by catching a few winks in an airport lounge, or sleeping in idle aircraft or aboard a cross-country flight from their hometowns to their airport home base.

The copilots who provide the only backup to these weary sky warriors have similar sleep and commuting schedules—and earn a bit more than someone who works full time in a fast-food restaurant.

The initial inquiry into the causes of February’s crash of a Continental Connection commuter flight outside Buffalo has exposed a seamy—and exceedingly unsafe—underside of the burgeoning commuter airline business, now responsible for about half of all domestic airline flights. That is how it always is with airline crashes. We are shocked and stunned not only at the loss of life on a routine trip, but at the staggering lapses in common sense and basic oversight that so often seem to be connected with them.

We expect, of course, that federal authorities who are so expert at piecing together the causes of these rare but tragic events will prevail upon their sister agencies to upgrade rules and enforce them. Except they sometimes don’t.

A crucial question now before Congress is whether it will finally mandate stricter oversight of aircraft maintenance operations that, slowly but surely over the last three decades, have been outsourced to contractors and subcontractors—at times beyond the effective reach of Federal Aviation Administration inspectors.

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First, when a ValuJet plane with 110 people aboard crashed after takeoff in Miami in 1996, and again in 2003 when a US Airways Express commuter flight carrying 21 passengers and crew crashed after takeoff from Charlotte, federal transportation investigators identified lax oversight of equipment maintenance and other duties performed by contractors (rather than the airlines themselves) as a key cause of the accidents.

So what’s changed? Not very much.

The Transportation Department’s inspector general reported last September that major U.S. airlines continue to outsource maintenance work, that the practice is growing and that essential maintenance work by overseas contractors is a growing portion of repair operations. Foreign repair stations completed 27 percent of heavy airframe maintenance checks outsourced in 2007, the inspector general said, compared with 21 percent in 2003. The foreign plants are concentrated in Mexico, Central America and Asia. Within the United States, FAA-certified repair facilities are supplemented by noncertified plants.

“Which is worse, outsourcing domestically or outsourcing internationally?” says Linda Goodrich, an FAA safety inspector for 23 years and vice president of Professional Aviation Safety Specialists, the union representing inspectors. “The worse would be outsourcing internationally.”

The FAA cannot conduct unannounced inspections of foreign plants—as it does domestically—since inspectors need permission to enter a country, and often must report how long they will be at a plant and whom they will see. Unlike domestic maintenance workers, who must undergo periodic drug and alcohol testing and meet certain requirements that, in effect, license them to work, these controls are not imposed on foreign plants unless the home country requires them. “The standards are different,” Goodrich says.

No one expects financially squeezed airlines to increase their costs by reverting to the system under which they performed maintenance themselves. Yet the looseness with which the airline industry—like so many others—has so often been regulated was documented in the 2008 Southwest Airlines’ maintenance scandal, exposed when FAA whistle-blowers came forward to say the low-cost carrier continued to fly planes that hadn’t passed muster.

After hundreds of aircraft operated by Southwest and other carriers were temporarily grounded, and millions of dollars in fines imposed, the glare of publicity has predictably shifted. No doubt it will shine on the airlines again if there is a crash that turns out to be caused by shoddy maintenance that underwent too-light surveillance. “That would be disastrous, if we’re waiting for bodies to prove that we’re right,” Goodrich says.

The FAA reauthorization bill moving through the House would tighten inspection requirements for maintenance facilities abroad and impose drug and alcohol testing on employees at foreign maintenance centers who work for American carriers. The Senate is considering similar steps.

Congress is always much better at exploiting tragedies than preventing them. It has a rare opportunity, this time, to reverse that.

Marie Cocco’s e-mail address is mariecocco(at)washpost.com.
   
© 2009, Washington Post Writers Group


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By salbers, May 22 at 1:01 pm #

May I commend the author for her insightful article about commercial aviation safety.  As a thirty year veteran pilot of the airline industry I find your research to be essentially accurate.  I offer the following comment.

During my airline piloting career I have noticed an unrelenting and accelerating trend toward compromising safety.  Encroaching disrespect for rules that were forged from experience has always been manifest, particularly from arrogant management.  Frontline labor is continuously pressured through countless subtle ways to increase productivity by gerrymandering the official rules and those of common sense, often whitewashed in the name of “superior management”.  Labor is unprepared to defend itself from these management depredations.  It is very easy for the public to take the wonderful service airlines provide for granted and then focus on acquiring it on a cost basis alone while ignoring it’s technical demands. 

I feel the Federal Aviation Administration is the unsung hero of aviation - doing a very complex and demanding regulatory job with little public recognition.  During my career I felt that, in general, FAA rules were adequate to the job.  But only that.  The employment contract under which I worked strengthened those rules as they applied to me based upon real world experience that only pilots can bring to the bargaining table.  For example, FAA rest rules were supplemented with mandated undisturbed hotel rest so that “airport lounge, idle aircraft, aboard cross country flight” rest that your article mentions was not relied upon.

The strongest force for safety in my niche of the industry was the Captain’s authority to override any aspect of the operation in the interest of safety - particularly schedule demands.  “Never hurry to a crash” was always my motto.  “Schedule with Safety” is the motto of the Airline Pilots Association. Pilots have a saying, “If I arrive safely then so do my passengers.”  Their guidance has served me well over my career.  This authority is written into law, bolstered by contract and has been eroded by management over the years with premeditation. 

The impatient public needs to recognize that, when a delay occurs it is either for a good reason or from some preventable source in the hands of management. When a delay is announced they should support that decision as being in their best interest.  There is no such thing as a free lunch.  Quality service must be paid for.

As you so eloquently point out, the transportation system is much better at addressing problems after they have caused an accident instead of proactively.  What is needed is a change of ethic through law within the entire system to put safety first by supporting decisions to that end at every level and rewarding whistle blowers who are an informed free early warning system.  I based my career upon the principle of erring on the side of safety - no matter what, which forced me into a pitched battle to defend my position at times.  I never regretted it.  The result may be that I am here today to write this letter to you.

Sincerely,

Cpt. Stephen M. Albers
Seaboard World Airlines
Flying Tiger Line
Federal Express

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By samosamo, May 22 at 11:08 am #

The idea of regulation is what is abhorrent, so to keep in line with the ‘unfettered’ market those market ‘purists’ have no room for oversight, regulation and common sense.

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By afif elias, May 22 at 5:55 am #
(Unregistered commenter)

The tragedy is the pilot who is responsible for the life of many people get paid less than the minimum wages while paper pushers and CEO getting paid in the million.  That is the tragedy of the capitalistic system.

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