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The Do-It-Yourself EconomyPosted on Jul 16, 2008I finally drew the line at a dinner invitation. My husband wanted to try a much-touted restaurant that presents you with a platter of raw foods and a hot pot. The prospect of this adventure in dining didn’t exactly thrill me. If I want to cook my own food, I answered rather testily, I’ll eat at home. Until then, I had drifted along with the do-it-yourself economy. I bused my own lunch trays. I booked my own movie tickets. I checked myself in at hotel kiosks. I even succumbed when an upscale seafood restaurant expected me to swipe my credit card through a handheld computer as if I were in a supermarket. But maybe it was the election-year rants about the offshoring of American jobs—ranging from those of steelworkers to those of computer programmers—that finally got me. The outsourcing of work to other countries has produced endless ire. But what about the outsourcing of work to thee and me? For every task shipped abroad by a corporation, isn’t there another one sloughed off onto that domestic loser, the consumer? For every job that’s going to a low-wage economy, isn’t there another going into our very own no-wage economy? I’m not just talking about do-it-yourself gas pumping, which is by now so routine that the memory of an actual person washing your windshield has receded into the mists of AARP nostalgia. Back when gas cost $2 a gallon, self-service was offered at a discount. Today, gas is more than $4, and, in most parts of the country, full service—a retronym if there ever was one—is available only at a premium. What’s happening on land is happening in the air. We are now expected to book our own itinerary, print our boarding passes and do everything at the airport except pat ourselves down for liquids. In this self-service economy, we also serve (ourselves) by having intimate and endless conversations with voice-recognition machines simply to refill a prescription drug or check our bank balance. We are expected to interact with “labor-saving technology” without realizing that it’s labor-transferring technology. The job has not been “saved”; it’s been taken out of the paid sector, where employees have a nasty habit of expecting salaries, and put into the unpaid sector, where suckers ’r’ us. I am tempted to say that customer service has gone the way of the house call, but that reminds me that even medicine has been outsourced to patients who buy do-it-yourself kits to test and track everything from HIV to blood pressure. The Internet ad for a do-it-yourself eye surgery kit may be, I pray, a hoax. But in an era when every operation short of brain surgery is done on an outpatient basis, nursing care has already been outsourced to family members whose entire medical training consists of TiVo-ing “Grey’s Anatomy.” The axis of this evil isn’t really globalization, it’s privatization. Consider all the major jobs that have now become part of our personal portfolio. We’ve become our own computer geeks as help lines become self-help lines. We’ve become our own pension planners and financial analysts managing our 401(k)s. We are even expected to be health care analysts, determining which star in the galaxy of drug prescription plans covers the ever-changing cast of pills in our medicine cabinet. All of this is framed in the language of free choice. As opposed to, say, free time. An MIT economist assures me cheerily that many Americans are willing to accept less service for lower cost. In a society built on the value of self-reliance, I am told, we may even feel virtuous when we put together our own bookcase or install our own hard drive. But I have yet to find an economist who has figured out the human cost of “lower cost” or tallied up the transfer of labor from companies to customers. I’ve yet to find a consumer who has added, subtracted or multiplied the amount of time we are now spending on the second shift of life management. Remember back when women were asking “Can We Have It All?” The answer turned out to be that we could have it all only if we could do it all ... and all by ourselves. Now men and women have won equal opportunity in the do-it-all-by-yourself world. We have officially become our own nonprofit centers.
Welcome to the self-service economy where we are never without work to be done. Let’s celebrate by dining out together. Bring your carrot peeler.
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By Mr. Mike, July 19 at 8:18 pm #
(Unregistered commenter)
“In a society built on the value of self-reliance, I am told, we may even feel virtuous when we put together our own bookcase or install our own hard drive.”
Virtuous? A straw man argument. I felt good, because I did build my own bookshelf and, will do so again. The cases I made with my woodworking maven Dad were much cheaper and, of better quality than what I would have purchased. I reused two long side panels by cutting them each in half, which saved the time of having to cut, plane, and, glue the sides.
I come from an America that Ellen just romanticizes, or for whom she thinks she speaks. The blue collar America that installed it’s own breaks, did it’s own remodeling, etc. When my Dad lost his factory job in the early 1980’s, he just used his carpentry and, wood working skills to help a painting crew with that type of work.
I don’t like Bush and, his corporate ilk and, I don’t think I like Ellen and, what it apprears she represents.
Report thisBy TheCommunist, July 18 at 3:25 am #
(Unregistered commenter)
what is being missed is the nature of this beast. Technology allows for the elimination, yes the elimination of labor.The foundation of capitalism is the extraction of surplus labor:providing a wage that allows the worker enough to return for another day of labor.This process is destroyed by the robot, kiosk and computer. every country on the globe is plagued by humans that cannot find work that they can survive on.
Report thisWhat is needed is a model that corresponds to the technological revolution we are living through. The social destruction as a result of the economic destruction will continue. change is on the horizon. We must have a social order that corresponds to the end of wage labor. This the next stage of social organization. Cooperative society. Communism. For more info: go to http://www.lrna.org.
By Inherit The Wind, July 18 at 3:02 am #
Don’t kid your self, Cyrena:
The Great Crash of 1929, too, was due to “The Great Heist”. Everyone and his brother thought that they could be a tycoon in the stock market and over-extended themselves in an overheated market. Took about stupid mortgages? People bought stock with 25% down and the rest on the margin--when the stock went below their buy price they had to make up the difference--a margin call.
The banks were neither protected (FDIC and FSBLI were created under FDR) investors, nor were prevented from playing the market.
Herbert Hoover got the blame but the real blame should have fallen on Harding and (Reagan’s hero) Calvin Coolidge--Hoover was only in office 6 months when the Crash came. His solution? Trickle-down stimulus--sound familiar? Of course it failed. ("Trickle down” means our tax dollars go to the richest corporations and they piss downhill on the rest of us. Concentration of wealth is accelerated) However, in Hoover’s defense it was the first time the Federal government attempted to counter a depression, which established precedents for more drastic (and EFFECTIVE) action by FDR.
However, inflation was NOT a problem, neither was the federal deficit (the cause of the current collapse) so FDR was able to use deficit spending and the expansionism you can have with inflation to “grow” the economy.
“Globalization” sounds great on paper, but when I dial a help line and get someone in Asia who a) is barely trained in the technical issues I need b) has an attitude that is TOTALLY inflexible to thinking outside the box, and c) barely speaks English, I know that they aren’t doing this job because they are the best, but because they are the cheapest. This has been the knock on HP--their customer support is off-shore and is very poor. But HP is only one of many.
I know IVR systems save enormous amounts of labor, but the bottom line is they do NOT make the customer’s job easier, just the company’s. I’m told that T-Mobile’s support is some of the best in the cell industry. This is scary, because their IVR is fairly ineffective (once you get past the language choice and sales or support). I NEVER can get anything fixed without at least 4 one-hour calls, having to explain the problem multiple times until I finally get a Level 3 support--also offshore but usually in Canada--where the language is the same and the tech-expertise usually better than the US.
It takes a lot to destroy the greatest economic powerhouse in the world. So many levels of incompetence.
Ayn Rand was wrong: It wasn’t the liberals and the Socialists and the collectivists who would kill the American economy--it was the so-called industrialists and bankers and conservatives. It wasn’t the businessman who would walk away from their companies because of government regs, but ordinary homeowners who would abandon their houses to the unprincipled mortgage writers--it’s epidemic. It was the mean-spirited Phil Gramms who said “tough shit!” to the poor but “Bailout!” to Bear Stearns and now FannieMae and Freddie Mac
Report thisBy cyrena, July 17 at 9:17 pm #
Re Inherit the Wind, Part 1 of 2
Your comments here are sort of a mental telepathy or at least a déjà vu to a conversation that I was having just a bit ago, with another reader who used to comment, but not much now. I admit that I dont have enough knowledge about economic matters to think of our economy as being strong, though I wont doubt you.
Because, as she was saying, what weve got going here now is NOT anything like a recession or even the Great Depression of 80 or 90 years ago, (even if the outward signs/results appear that way). Nope. What it is is
THE GREAT HEIST!!! (she called it, simply enough A CRIMINAL THEFT!) Of course I have to add a tad bit of flowery from time to time.
Still, thats what it is, which is why this simply would NOT have occurred, if Al Gore hadnt been knifed out of the job we elected him to do. And I know I keep repeating myself when I though in this very chilling reminder the words of Dick Cheney when he told the rest of the neo-cons, JUST GET THE OVAL OFFICE. I dont care how you do it. Just get the Oval Office!! In other words..definitely a PLANNED HEIST, and theyve stolen it all.
I also get what you mean about the idea of make work, because I hate it. And I agree that if a machine can do something more efficiently, than thats what we should use. The problem that I see with it though is the very thing that you mentioned in having the kids help with stuff. Its only to teach them, and not because theres much efficiency in their help. (if anything, it slows us down). But, we do it so they can learn some other things (fundamentals) in addition to the ostensible benefits of whatever the particular chore happens to be.
The negative result to learning based on what the machine can do though, is that it prevents the learning of some of the basic stuff. Like, customer service. Or like how to think critically. Ive noticed that with some much of the past couple of generations. They dont learn how to connect conceptual dots that require standard communication, because they learn everything in terms of the language of technology. And Ive discovered that in standard jobs across the spectrum. In the old flight planning, and route structure, one knew how the whole thing fit together. Now they just plug the values into the computer. Thats GREAT for a double check, and for making quick changes, and all the rest. Dont get me wrong. But if thats the ONLY way that people learn, a bunch of really important stuff goes unlearned. It also means that if ever any of these machines or extremely complicated systems that are supported by all of these machines breaks down, lots of folks dont have a clue to how to do so much as blink their eyes or blow their noses.
Report thisBy cyrena, July 17 at 9:16 pm #
Part 2 of 2
A 12- year old in my friends classroom recently talked of hearing a funny sound on the phone when he was trying to call his grandmother. Well, it was a BUSY signal. Hed never heard it before, because everybody has call waiting or whatever. And those damn menus that I get when I call someplace for a consumer related issue drive me nuts, because if Im bothering to call to begin with, it means I need to talk to a PERSON. (otherwise, Id just do it myself) But then, by the time I DO get a person, it turns out they dont know anyway! Just over the past few years, Ive found that at least 50% of the times that I need to get information from a real person, its WRONG! So I have to keep calling back with the hope that I get somebody over the age of 40, whose been around long enough to be able to actually know what theyre talking about, and manage to communicate it.
Several months ago, the power went out in a portion of the complex where I live. It was storm related, so understandable. Still, when it had been off for over 24 hours, I finally called the off-hours line, (it was a weekend) where there are allegedly 12 different people on-call to handle various types of issues like this. There was a pre-recorded message saying that THE POWER WAS OUT! OooKAY! Yep. I knew that. Then it went on to say that they didnt know when it would be back on. But it said, if youre calling for any other EMERGENCY, just leave a message, and well get back to you.
Well, I just hung up, since all I really wanted to know was if they had an idea of how long the power might be off, so that I could make some alternate arrangements for some things. Then it dawned on me, (only because Ive been around here long enough to know the mentality of some of these COLLEGE STUDENTS) that they might not have any updates because they might not have INQUIRED. I called back and left a message that time, suggesting that they might contact the POWER COMPANY, just to get an assessment on what the problem was, which might then give us an idea of how much longer it might take. An hour later, the power was back on.
No, Im not making this up. Nobody had known to do something that basic. I guess they were just gonna wait until Monday when the regular staff showed up, even though they arent a whole lot better. And yes..this is University run off campus housing. And all of these workers get free rent for an entire year, just to be on call for off hours. Nice work, (for them) if they can get it. Doesnt help the rest of us much though.
So my point...there needs to be a balance to this stuff, if only so that people can make the right judgments in circumstances and situations where there’s no machine to help ‘em out.
Report thisBy Inherit The Wind, July 17 at 6:24 pm #
When mechanized looms threw weavers out of work in France, they took their crude wooden shoes, their sabots, and threw them into the machines, breaking them. Thus the word “sabot-age” was born.
But were they right? If a job that can be done by a machine is forced to be done by an employee, is that worker truly productive? Who has not had their kid “help” in some activity, from cooking and cleaning, to painting the house and changing the oil? We don’t do it because it’s efficient but to teach the child.
But an adult kept in a make-work job is not the same.
Do I want jobs exported? No. But that wasn’t economics, that was politics--a Reagan tax cut if you moved your production off-shore, pretending to help a poor country.
We have laughed the crude, corrupt and inept way Latin American and African nations have bankrupted themselves, faking with pretend “business” instead of real competition and economics. And we’ve done the same thing to ourselves. It’s taken 27 years, from Reagan through Bush, and, our economic machine is SO strong, had Al Gore properly taken the Presidency, it would STILL be healthy today.
But the final rape, the final sucking dry, the final lies by the Banana Republicans have turned us into another dictator-run destroyed economy. If McCain wins, vowing to follow Bush’s rape-us-all economics, we deserve EVERTHING we get. Because we should have turned the monsters out, not let them manipulate our fears once again.
Report thisBy Christopher Robin, July 17 at 12:18 pm #
(Unregistered commenter)
Where local merchants have switched to non-cashier check-outs. I personally avoid those lines in favor of ones with actual employees.
I’ve seen no discount on prices. That job (as low paying and part-time as it is) can certainly can go to someone that needs it.
P.S. If you wonder why the public is so glum, yet the offical government numbers seem mild. Read this article by Kevin Phillips in May’s Harper’s Magazine
Link:
Report thishttp://harpers.org/archive/2008/05/0082023
By GW=MCHammered, July 17 at 10:11 am #
(Unregistered commenter)
WOOHOO, ELLEN GOODMAN!
It’s spiral-down do-it-yourself economics, risk-reward turned upside down, innovation-progress a mess.
I think U.S. worker expatriation will be The New World Order. In fact, American workers should be accepting foreign nation offers now. Me? I hold a science degree, auto mechanic certified, computer tech certified, designed wifi networks, taught school for years, published books, authored hundreds of articles and more. Oh, and I’m out of work in the U.S.
To be honest, I’ve been offered a couple jobs. At half what I earned fifteen years ago! And I’ve lost everything three times due to spousal illness. Anybody sell Disaster Capitalism protection insurance?
Report thisBy tres, July 17 at 9:44 am #
The hot pot do yourself restaurants have been around for hundreds if not thousands of years. they exist for different reasons, and you don’t sound like you will ever find out. silly.
Report thisBy c.d.embrey, July 17 at 8:02 am #
(Unregistered commenter)
What about the lose of jobs from “self-service” checkout at markets, etc? I don’t mind standing in a line if it helps keep a checker working!
Along with this there are more “part time” employees. Part time workers don’t get benefits. BTW part time is anything less than 40 hours.
Report thisBy tanderson, July 17 at 7:17 am #
(Unregistered commenter)
I totally agree, Ellen. I continue to resist my local grocery store’s pressure tactics when it comes to scanning and bagging my own groceries. I resent completing a grueling day at work, only to be force-trained after hours as a grocery clerk at the self-check kiosk. I don’t want to learn how to access and punch in the produce code for Vidalia onions—that’s what the grocery store should be paying its own employees to do. Ditto the correct bagging method for eggs and soft white bread. The next thing you know, the grocery store will supply a mop at the end of each aisle with a sign inviting consumers to promptly clean up spills in order to enhance the safety of their shopping experience.
To add insult to injury, some local arts organizations in my city are charging patrons an extra “convenience fee” when the patrons purchase and print out their own tickets online, as opposed to visiting the box office. Shouldn’t they be paying ME a discount in return for providing THEM the convenience of downsizing their box office staff? Give me a break.
Report thisBy nrobi, July 17 at 6:10 am #
jackpine savage, you are entirely correct when you say, “Corporate America wins again.”
Report thisBut there is one thing that you have forgotten in the equation, not do they win coming, (Consumers paying higher prices) but now in the age of globalization, the Corporations of America, that used to be reasonably good citizens, they pay little if any taxes to enjoy the privilege of outsourcing our jobs to other countries that have little or no protection for the workers in their plants.
If anyone goes into Wal-Mart today, I would dare them to find products that were made in America! Clothing, made in China, housewares, made in China, air conditioners, made in China, or another country in the Far East. Almost everything that you can buy in Wal-Mart is definitely made in some other country to “keep” costs down, while Americans cannot afford the prices that even Wal-Mart is charging for basic necessities.
In the rush to outsource all of the jobs to other countries, I believe that corporate America has forgotten one more thing, if all the jobs are outsourced to other countries how are Americans, supposed to pay for the products that are being imported into our country at exorbitant prices?
Sooner or later, and I believe sooner than later, the vicious cycle of outsourcing jobs to whatever country happens to be the country of the day, will effectively ruin the economy of America. The promised new technology jobs of “tomorrow” are not here yet, and for the foreseeable future will only be a pipe dream in the eyes of the American Worker.
Forgive me for being so pessimistic, but in the long run, it would pay to move to another country, where even though the pay scale is lower, that’s where the jobs are and the cost of living is lower.
I, for one, will work my tail off, to find the right country, and move there even though it is not America and there are not as many freedoms and I will be the foreigner, trying to assimilate myself into a foreign culture.
By jackpine savage, July 17 at 5:19 am #
Interesting observation…
And like the price of the Maytag washing machine does not decline noticeably when the factory is moved to Mexico to save on labor costs, the price of all this do-it-yourself stuff isn’t really any lower than when someone did it for you.
Corporate America wins again. In case you’re keeping score, they’re winning by a large margin.
Report thisBy Sang Ze, July 17 at 4:39 am #
(Unregistered commenter)
Read Thoreau.
Report this