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Tablet Computers Replacing Servers at Some Restaurants

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Posted on Sep 16, 2011
Flickr / Caroline on Crack

The quest for efficiency and maximum profits has led some restaurateurs to do away with wait staff and enable customers to place orders through tablet computers installed at their dining table. The trend toward automation is not new. Major supermarkets began using self-checkout machines years ago. But new devices such as the iPad are expanding the practice to other industries.

One wonders how many jobs will be lost in the switch to automation. Also, what businesses, if any, will pass the additional profits made from eliminating staff on to remaining employees, or to reduced prices for their customers? —ARK

Mosaic with Los Angeles Times:

At Stacked in Torrance, which opened in May, iPads mounted on 60 tables enable patrons to flip through a touch screen to view pizza, burger and salad offerings. Diners can choose entrees and sides, pick out toppings, send their orders to the kitchen and divvy up the bill, all without talking to a staff person.

To pay, customers swipe credit cards through slots built into the iPad holders.

The co-founder of the restaurant, Paul Motenko, said he spent more than a year and $1 million developing the digital ordering regimen. It allowed him to open with a smaller-than-average staff, but he maintained that the hands-on system made customers feel more involved in the process.

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By Luis, September 19, 2011 at 8:26 pm Link to this comment
(Unregistered commenter)

I am not against progress or automation but I refuse to use the self-checkout at supermarkets because there is no savings in doing so and I don’t want to take anyone’s job away.  I also don’t save much time doing it myself so why bother.

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By Leefeller, September 19, 2011 at 10:39 am Link to this comment

What the hell are the ass holes who like to flirt with the waitresses going to do and the old guys who go to the local coffee shop just to have someone to talk too?

I can see an old fir trapper going to town and asking the Ipads opinion on how good is todays blue plate special.

It seems progress is really just one more nail in the coffin of socialism and humanity, which seems to be dove tailing with what is happening politically.

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By KEVIN, September 19, 2011 at 9:46 am Link to this comment
(Unregistered commenter)

I would walk right out of that restaurant. If this
catches on who knows how many more unemployed this will
lead to. We have to react with our wallets, do not
support these businesses. If they empowered their wait
staff with an Ipad I would be in support of that. But
this scheme is ridiculous. Eventually cooks will be
replaced too by robots.

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By Grey Fedora, September 18, 2011 at 10:55 pm Link to this comment
(Unregistered commenter)

I for one refuse to use the self checkouts at grocery stores, and I would damned sure walk right out of anuy place with an iPod instead of waitstaff.

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By Leefeller, September 18, 2011 at 9:05 am Link to this comment

Hey! Wal Mart worried about personal connections to their customers, is kind of like expecting Repulcians to worry about people,  twisted strange spins,... I suspect higher unaccountable inventory losses from unscanned products going out the door may be the real reason.

Wow! now I can text, talk and order my food with my Ipad,... this will be a whole new dining experience, I can see conveyor belts bringing my food to my table cubicle, sort of like being on the Star Ship Enterprising of Starstruck!

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By thethirdman, September 17, 2011 at 2:56 pm Link to this comment

The Walmart in my area just ripped out the “do it yourself” checkout lanes and
replaced them with the old clerk checkouts.  The reason: lack of personal contact
was bad for business.

As a recovering waiter, I know, people love to be waited on.  It is one of the few
empowering experiences in their shitty day.  I think the trade will be around for a
while.  It will take a few more generations to normalize human to machine
interface.

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By Marian Griffith, September 17, 2011 at 2:31 pm Link to this comment
(Unregistered commenter)

@thethirdman
Mechanisation and later industrialisation of agriculture had the immediate effect of freeing up labour. For most of human history 90pct of the population was directly involved with agriculture. Certain technological advances in the late middle ages allowed that to go down to about 70pct. This was directly responsible that the renaissance and the development of Europe was even possible (and the fact that it did not happen to that extent in other parts of the world the reason they did not develop technology and a denser network of large cities in the same way).
Further advances in artificial fertilizers further lowered the amount of workers needed for agriculture and this coincided with the start of the industrial revolution (which needed those workers and the food at the same time). Mechanisation finalised the trend so that now only a few percent (if that) of the population is involved in agriculture. It did mean though that those remaining farmers alone had to do the work of all those farmhands that used to work for them, so they had to work much harder.
The reason why they did not stop working is simple too. Farmers never had (much) control over the price for their products, and food prices have lagged behind, considerably, behind inflation. To make a decent income farmers had to produce more and more, just to keep earning the same income relative to other workers.

Economically speaking there should be three distinct groups of economic sectors: food, products and services. Of those only the products react more or less normally to the accepted ‘economic laws’ and that only because consumers can choose to forego them. Food is something we literally can not surive without, so the price will have to be within a narrow range of the lowest income. Otherwise the country faces rioting and revolution. Imagine if food prices are aimed at the 500.000+ earners and about 70pct of the population is starving while confronted with supermarkets full of food…
Services are different yet again in that availability is of greater importance than price. E.g. healthcare or electricity are examples of services that are meaningless if they can not be provided. Overflowing hospitals and brownouts are quickly unacceptable to the customers.

Sadly economists lump these three groups together and formulate policies that have rather adverse effects on the medium and long run (they will make somebody very rich in the short run though). Except with the food that is. Most countries, including the USA, set a maximum price on basic foodstuff and subsidise it as long as they can afford. A lot of federal money goes to farmers to allow them to effectively produce food below cost.
Should the republican/libertarian dream of doing away with government come true the majority of farms would close within two years and serious food shortages would happen by three to four years, and food prices would probably triple. These prices would not stabilise at a higher level but starting to fluctuate wildly. Investment to start a (new) farm is extremely high, and income to recoup that investment would be marginal as well as unpredictable thanks to weather. Prices can not be arbitrarily set by the producer either as an impoverished population can pay only so much before they start taking rather than buying.

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By MeHere, September 17, 2011 at 12:45 pm Link to this comment

Gmonst makes some good points in his post.

As with everything else, the extent to which things become dehumanized is up to
us. 

Funny that we criticize countries for their slave labor practices. We can be so much more efficient here by eliminating labor altogether.

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By sand11, September 17, 2011 at 12:25 pm Link to this comment

So who delivers the food to the tables…..or do customers have to do that too?  I certainly hope this soulless, workerless trend does not catch on. And here I thought businesses were supposed to be creating private sector jobs, not killing them to make more profit….silly me.

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By thethirdman, September 17, 2011 at 11:30 am Link to this comment

Great post Gmonst.  You touch on something I could never understand.  When I
was in school as a youngster, we learned about the amazing benefits of
technology in agriculture.  With the introduction of the tractor, a farmer could
farm ten times the amount of land and produce ten times the amount of food. 
What was always beyond me was the fact that the farmer still worked the same
hours busting his ass on the farm.  If you could get the work done ten times
faster, why not plow the same amount of land and enjoy ten times the amount of
free time with your family?  After all, technology is supposed to make your life
better right?
Advances in technology are inevitable.  How we choose to value the people behind
the machines will make all the difference in the world.

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By RSG, September 17, 2011 at 10:42 am Link to this comment
(Unregistered commenter)

This IS great! No more misunderstood/misinterpreted orders, no more “gotcha” upsells with hidden price tags, no more Miss Thangs who are more concerned with their physical appearance or upcoming art installations than actually doing the job that pays the bills—-or Mr HotStuff who’s more concerned with charming the ladies than actually providing service for the gratuity to be received. I’m also presuming that if my water glass is empty, it will truly be my fault for not refilling it rather than my fault for having the audacity to want it be refilled.

From the employer end, this means fewer people to call in sick because their best friend’s cousin’s daughter is distraught because their pet bichon frise needs its nails trimmed and no one else can comfort it in its moment of need. And of course fewer people to stand around planning/commiserating about their weekend plans instead of actually providing the service for which they were hired.

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By Gmonst, September 17, 2011 at 10:27 am Link to this comment

Sooner or later we are going to have to face the fact that technology is going to keep lowering the value and necessity of human labor.  A change in direction will be required of the human race, one that puts individuals more at touch with their own survival on this planet.  Our labor will need to be food focused.  We will have to abandon growth-centered/competition focused economic models for models based on sustainability, cooperation, and sharing.  There is more than enough for all of us, we just have to make the evolutionary leap of not needing more than those around us and not feeling threatened by not being better than our fellows.

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By jimbob, September 17, 2011 at 9:04 am Link to this comment
(Unregistered commenter)

Yeah, there are those great “job creators” at work
again.  The only rich people I’ve ever known fell into
two categories, the rich-by-inheritance who never gave
anyone a meaningful job, and the wealthy movers and shakers in
business who spend every waking hour trying to figure
out how to cut down their labor force through increased
productivity (automation or increased workload) and
off-shoring.  So please, when can we get rid of this
“job-creator” baloney??

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By Payson, September 17, 2011 at 6:56 am Link to this comment
(Unregistered commenter)

Can we just replace Congress with a big iPad?

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By Leefeller, September 17, 2011 at 6:51 am Link to this comment

This is great, we got rid of the dirty manufacturing jobs to outsourcing, we pump our own gas if we can afford gas, I can check myself out at the Piggyly Wiggly and now we get rid of waitresses, (do we have to tip the Ipad?) So all we have left is a country with unemployed service workers. 

Maybe they can figure out a way to get the Ipad to clean the toilets, put out a fire or arrest a mugger?

Are Pads made in the USA?

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By Marian Griffith, September 17, 2011 at 4:59 am Link to this comment
(Unregistered commenter)

@Queennie
<heavy sarcasm>That alternative business you mentioned may well end up being the only job available in the trickle down voodoonomics since it is hard to outsource and difficult to automate ... (that, plus a lack of schooling is a definite pre for employability in that sector)</heavy sarcasm>

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By polymot, September 16, 2011 at 11:55 pm Link to this comment
(Unregistered commenter)

First the manufacturing jobs went overseas but don’t worry we were told the rapidly growing service industry will provide jobs..sure for a lot less pay but at least it’s a job. Then over the phone services, (telesales, tech support etc.) went overseas. Then legal services (research) and medical services (x ray reading etc)sailed away from our shores.Now we can replace the food service workers with I pads. No more jobs for the kids in fast food outlets or waiter or barista jobs for the university graduates. No more tired out single moms waitressing to support the kids. The only upside to this erosion of ordinary jobs for ordinary people is that when the ranks of the unemployed reaches critical mass (and that point is traveling toward us at a steadily increasing pace)then the consumer society will implode and reality will finally reach the oligarchs and send them crashing down from their towers of blind gluttony.
.

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By Queenie, September 16, 2011 at 7:18 pm Link to this comment

“...he maintained that the hands-on system made customers feel more involved in the process.”

WTF? What’s he running? A restaurant or a bordello?

I only hope his investment is a major fail.

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